SERVICES

Original spare parts

Flender-Graffenstaden support the users of the following brands :
Flender-Graffenstaden, Graffenstaden Engrenages, CIT Alcatel, S.A.C.M. with a complete set of spare parts including :

• Gear set : Bull gears and pinion shafts, single helical or double helical gears, pinions teeth are case hardened, bull gear teeth are either, case hardened, nitrated or through hardened, high precision grinding, pinion tooth flanks
• Bearing : Pressure lubricated 2 or 4 lobes, offset halves, tilting pads bearing, and adjustable bearing for optimized tooth contact pattern
• Oil seal : Oil pumps, labyrinth oil seal
• Accessory : clutch, coupling, barring, gear, pump, turning devices…
• Instrumentation : temperature and vibration probes

Most of those parts are tailor made and not available off the shelf.
Only Flender-Graffenstaden genuine parts can guarantee a full interchangeability and trouble free operation. Do not hesitate to contact Flender-Graffenstaden S.A.S. in case of doubt on the origin of spare parts.

Field Service

Our field service team has highly experienced technical and engineering Gear Specialists throughout the world and therefore we are available at your site to increase the reliability and performance of your Geared equipment.
Flender-Graffenstaden will support all installed gearboxes in each country and perform all field services required as quickly as possible.

Flender-Graffenstaden is unique among full service gear manufacturing companies or provide a global field service support team in partnership with our customers.

Inspection and overhaul

During the lifetime of our gearboxes, field inspections or overhauls are needed as indicated in the Gear Maintenance Manual. To increase the reliability and performance of your equipment we recommend using our
Flender-Graffenstaden Gear authorized field service specialist for the following field services:

• Complete disassembly inspection of the gear box
• Cleaning of each internal part
• Visual check of each part
• Dimensional controls
• Clearance controls
• Re-assembly of the gear box to Flender-Graffenstaden design standards
• Blue contact tooth pattern check, documented and recorded for future evaluation

Replacement of spare parts

Our field service team is able to install spare parts and therefore warranty the proper function your equipment to the original internal design specifications of Flender-Graffenstaden.

Emergency service and repair

With many years of experience, the Flender-Graffenstaden authorized field service team can provide the correct solution when emergency field services are needed. This emergency type repair is also fully directed and supported with the backup of all the different gear specialists located at the
Flender-Graffenstaden headquarters.

This will guarantee:

• High availability and reliability
• High operational safety
• Reactivity and flexibility

Assistance technique

The Flender-Graffenstaden field service team can come to site and give you assistance on preventive maintenance, spare parts policy, inventory of spare parts, alignment verification, vibration and noise analysis, oil flow and efficiency documentation by our own OEM factory trained gear people, not some 3rd party contractor.

Contacts :

flensav@flender-graff.com
+33 3 88 67 60 87
Emergency
Europe : Flender-Graffenstaden
+33 (0)3 88 67 60 00
North America : RTS
+1 203 459 9835
Asia : ENERGY CAPITAL
+65 462 6835
Middle East : CTS
+971(0)4 347 2211

CONSULTING AND ASSISTANCE

We work closely with our customers throughout the entire life cycle of our product, starting from the offer to the after-sales service. In so far as the manufacturer of High Speed Gearing, we are the Best Reference concerning the knowledge of our products : this know-how will consistently represent the best Service Solution to resolve any service issue and to advise our customers.

Retrofit and revamping

As a major piece of rotating equipment, gears are designed for infinitive life and are generally a product with little replacement issues. However, their continuous operation will at some point require renovations and improvements. Power requirements are upgraded and these upgrades will affect the gear and may require replacing rotors.

Flender-Graffenstaden est un acteur clé du marché de la modernisation, en mettant à niveau les anciens réducteurs et multiplicateurs afin d’offrir à nos clients la meilleure solution en termes de coût/rendement et en prolongeant la durée de vie des machines à engrenages existantes.

Our aim is to :

• Provide life cycle extension
• Increase power rating
• Reduce power losses
• Increase the reliability and the availability
• Modernize, improve efficiency and power consumption
• Renovation and upgrading of gearbox from Flender-Graffenstaden
• Drop in replacement of gear box from competitor through reversed engineering
• Design replacement gearboxes to fit an existing foundation

TRAINING

Another duty of Flender-Graffenstaden consists in helping and training our customers on our products and their use. For this, we propose complementary on site trainings: theoretical and practical instructions, aimed at familiarizing our customer with our products. On request from our partners, we welcome their employees within our company.

Training’s objectives for our partners are :

• to know and to be able to use products correctly
• to know what to do in case of a problem and to be trained on the products maintenance
• to understand the manufacturing process

Training’s objectives for Flender-Graffenstaden :

• To get closer to our customers
• To get enriched from remarks and experience from our customers
• Ensure a trusting relationship and a total sharing of information

Service and Spare parts
for non Flender-Graffenstaden gearboxes

Flender Graffenstaden can support non-Flender-Graffenstaden products with our dedicated engineering team through reverse engineering – drop in – replacement as well as repairs and upgrades to meet current API requirements